79 Stoke Road, Gosport, Hampshire, PO12 1LR. Tel: 02392 581402 / 07940 024212

Shipping & Returns

Refunds, Exchanges and Faulty Goods.
Things go wrong, even in this electronic age, and in spite of our best efforts to qualify the goods we sell, sometimes goods fail in service, sometimes they are faulty from new. Sometimes customers purchase the wrong items by mistake. Occasionally we supply the wrong items. We endeavor to put things right as quickly as possible and with the minimum of inconvenience, but we appreciate your forbearance while we sort out any problems to the best of our ability.
If an item is found to be faulty, we endeavor to repair the faulty item, or if not repairable, supply a replacement, from stock if possible, or as fast as possible. We may in exceptional circumstances need to return an item to the manufacturer / supplier for evaluation or repair / replacement.
If an item was wrongly supplied by us, we will refund an exchange.
If an item was purchased in error, we will exchange for goods of a similar or higher value.
If goods are no longer required, (i.e. changed mind) we will refund if returned within a reasonable time (max 48 hours), subject to restocking charge, (20% of value of goods) so long as the items are normal stock items and resalable. This does not apply to special orders.
All goods returned for credit or refund must be returned in a resalable condition and with all packaging intact (OTHEWISE NO REFUND or only PARTIAL REFUND will be offered).

Purchases by credit or debit cards must be refunded through the card used for the original purchase THERE WILL BE NO CASH REFUND alternative if purchased with a credit or debit card. 

If you are in anyway unhappy with the services at Mainly Planes n Trains, please contact us at:-

Carriage / Postal Costs - UK Mainland Only. (Prices may vary).
Orders up to 5.00 - Postage 3.00
Orders up to 15.00 - Postage 4.50
Orders up to 25.00 - Postage 5.00
Orders up to 50.00 - Postage 6.50
Orders up to 100.00 - Postage 10.00
Orders up to 200.00 - Postage 15.00
Orders up to 250.00 - Postage 25.00
Orders over 350 - Carriage Free.

All will be sent either Royal Mail Standard Parcels or Parcel Force 24 / 48.

For Overseas Orders, Please Contact us for postal costs.


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